IT-Development and IT Service Management

When companies need IT to further support and drive their development, they need to balance on the one hand the need for fast and agile development of new services and on the other hand very stable operations of core IT-systems.

The implementation of these decisions can be guided through a number of mature frameworks for operation like SAFe, the Spotify model, COBIT, and ITIL. Their different origins result in different solutions to the same issues and bridging becomes a deliberate effort based on top management priorities.

The implementation of co-existing frameworks typically starts by outlining the overall target operating model. Through a series of deep dives focusing on different defining moments, top-management will be able to prioritise the design of the overall operating model. This process leads to organisation-wide insights on how to understand different frameworks in a local context – which in turn builds support at different organisational levels and enables faster implementation of governance and processes.

By investing up front in selecting a model that fits and is implementable, management saves time on the following implementation.